Free delivery in France on orders of €89 or more
What materials do you use?
The composition of each of our lingerie items is listed in the ‘Label’ tab on its product page. The Audacieuse bodysuits are made from recycled polyamide and elastane lace, whilst the Charnelle range uses Q-Nova fibre, which is at least 50 per cent recycled, selected for its softness and durability. Each collection is manufactured in Portugal, in workshops that we oversee directly.
How do I choose my size?
Please see our size guide, which sets out the size conversions for each style. If you’re unsure whether to choose one size or another, please email us at contact@ameiaparis.com with your measurements: we’ll get back to you within 24 to 48 hours.
What are the delivery times?
Your order is prepared within 24 to 72 working hours. Then allow:
- Mainland France: 3 to 4 working days (express: 1 to 2 working days);
- European Union: 6 to 10 working days (express: 1 to 2 working days);
- Switzerland: 3 to 5 working days.
These times are indicative and may vary depending on the carrier and the time of year. An estimated delivery date is shown at checkout, and a tracking number is emailed to you as soon as your order has been dispatched.
Is there a charge for delivery?
Delivery is free on orders of €89 or more in mainland France (to your home or a pick-up point), €180 or more in the rest of the European Union and CHF 200 or more in Switzerland. Below these amounts, delivery charges depend on your address and the delivery method chosen: they are shown before final payment, so there are no surprises. In Switzerland, delivery costs CHF 14.00. On delivery, Swiss VAT and any customs fees are payable by the customer.
Can I return an item?
Yes, you have 14 days from receipt to change your mind, without giving a reason. The item must be new, unworn and unwashed, with its tags and original packaging. You can arrange a return directly from your account, under the ‘My Orders’ section. You can also send us the withdrawal form in our General conditions of sale to contact@ameiaparis.com.
How long will it take for me to be reimbursed?
No later than 14 days after you have notified us of your withdrawal, via the same payment method used for the purchase, including the original delivery charges. We may wait until we have received the item, or proof that it has been dispatched, before processing the refund.
What does ‘end of range’ mean?
Some items are reaching the end of their production run and will not be reproduced exactly as they are. They remain available at a reduced price whilst stocks last, subject to the sizes still available.
How do I care for my pieces?
Hand washing in cold water is the best way to preserve the fabric and lace. Avoid using a tumble dryer: lay flat to dry in the open air.
What payment methods do you accept?
Bank cards (CB, Visa, Mastercard, American Express), PayPal, Apple Pay on compatible devices and Klarna. The available payment methods are displayed at the checkout. All transactions are secure.
How can I contact you?
By email to contact@ameiaparis.com: we’ll reply within 24 to 48 hours. You can also send us a private message on Instagram.