Free delivery in France on orders of €89 or more
Shipping policy
Areas served
We deliver to mainland France, the countries of the European Union and Switzerland. We do not currently deliver to the French overseas departments and territories or to other countries.
Order preparation
Your order is prepared within 24 to 72 working hours once payment has been confirmed. Orders placed at the weekend or on a public holiday are processed on the next working day.
Delivery times
The delivery times below are in addition to the preparation time. They are indicative and may vary depending on the carrier and the time of year.
| Destination | Standard delivery | Express delivery |
|---|---|---|
| Mainland France | 3 to 4 working days | 1 to 2 working days |
| European Union | 6 to 10 working days | 1 to 2 working days |
| Switzerland | 3 to 5 working days | not available |
Unless otherwise agreed, your order will be delivered to you no later than 30 days after it has been confirmed. An estimated delivery date is shown on the checkout page.
Delivery charges
Delivery charges are calculated based on your address and shown before final payment. Delivery is free on orders of:
- €89 or more in mainland France, to a pick-up point or to your home;
- €180 or more in the rest of the European Union;
- CHF 200 or more in Switzerland (standard delivery charge: CHF 14.00).
Prices for Switzerland are shown in Swiss francs.
Tracking your parcel
An email containing your tracking number is sent to you as soon as your order is dispatched. If you do not receive it within 72 working hours of placing your order, please check your spam folder, then email us at contact@ameiaparis.com.
Customs and taxes (outside the European Union)
For all deliveries outside the European Union, including Switzerland, customs duties, local VAT (in Switzerland: 8.1%) and any customs clearance charges are payable by the customer. They are invoiced by the carrier or by the authorities of the country on delivery, and we do not know the amount in advance. They are not included in the price paid on our website.
A parcel that is refused or not collected is returned to our address. The outward and return shipping costs, as well as any customs charges, are then deducted from the refund.
Delivery address
Please check your address, postcode and telephone number before confirming. An error or an incomplete address may delay delivery, and you may then be charged for the cost of a new shipment. For delivery to a pick-up point, the parcel is held for a few days, then returned if it is not collected.
Damaged, incomplete or undelivered parcel
If your parcel arrives damaged or incomplete, or if you have not received it by the estimated date, please contact us at contact@ameiaparis.com as soon as possible, quoting your order number and, if possible, including photos. We will open an investigation with the carrier and offer you a replacement or a refund.
Returns
You have 14 days from receipt to withdraw from your purchase. The conditions and the withdrawal form are set out in our General Terms and Conditions of Sale. For returns from Switzerland or any other country outside the European Union, return costs and customs formalities are at your expense. Please send the parcel with tracking, marked ‘return of goods’.